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Customer Testimonials

“I have been working with both Scott Santos and Marci Lewis at Diablo Valley Insurance for our business lines as well as our personal lines. Anytime I hear that someone is in need of new insurance I refer them to Scott and Marci because they are THAT good. They are always so happy to help, very responsive & super timely. I couldn’t wait until one of my business policy’s was up for renewal so that I could have them take it over. Even if you aren’t unhappy where you’re at, it cant hurt to have to quote something for you. They are truly SUCH a pleasure to work with!”

Brooke from Pleasant Hill

“I recently looked into lowering my auto and home insurance costs and came across DVIA. Stephen is the nicest, most helpful person I think I’ve ever met. He was so understanding and patient with me as I asked questions and he found me new policies that lowered my monthly costs quite a bit. He was responsive to every phone call and email I sent him and I couldn’t recommend him more highly!”

Amanda from Walnut Creek

“Excellent service! I worked with Scott Santos to get a new auto insurance. Scott was very detailed and attentive in learning about my insurance preferences and answered all of my emails and questions very quickly. He was very informative and helpful in explaining about insurance details that I didn’t know. He ended up finding the best coverage for my situation that saved me over $1000 a year! I highly recommend Scott and Diablo Valley Insurance Agency! Thanks for outstanding service!”

Veronica from Sunnyvale

“Diablo Valley Insurance is a high service level experience. As a new customer who has done business with most of the major carriers, I can say that DVIA is second to none with customer service. This starts at the top – Jon Oldfather, CEO/Owner takes great pride in customer service and demonstrates this with his personal involvement and follow up. Stephen Oldfather is our representative, and we were extremely pleased with our recent home purchase and Stephen’s level of engagement to ensure we could get into this dream home. We can sleep well at night, knowing the Oldfathers are on the wall. These guys are a ‘must have’ on our personal team – you can’t go wrong here.”

Glo from San Francisco

“I have worked with Diablo Valley Insurance since 1992. Through all these years, they have been an excellent advisor in helping me with my business insurance needs as well as my personal insurance needs. If there is a claim or question that needs to be taken care of, Jon and Rebecca are right on top of it. They are an asset to my family run company and it’s great to have their help.”

Dan McDonnell, McDonnell Moraga Nursery

“I have been meaning to take time to share how delightful it is to work together. Your consistent level of detail-oriented and prompt support clearly surpasses any potential “competition.” It is particularly helpful at an organizational level that you both anticipate and plan well in advance of insurance expiry dates. Thank you for taking sufficient time for a detailed read of our many requests for certificates of insurance. Eliminating the “do-overs” has surely helped maintain sanity with all these certificates. I took a look at it appears that in the calendar year 2014: we requested approximately 108 certificates. Thank you so much for helping us to keep it all straight! I look forward to another year working together.”

Norma, Questa Engineering

“Janice Velarde is fantastic! She makes getting and having insurance simple. Janice is friendly and always helps explains things if I ever have any questions. I moved to Los Gatos and chose to stay with Diablo Valley Insurance, so that should tell you everything you need to know!”

Karyn from Los Gatos

“First class organization! I am a start up in Walnut Creek with Diablo Paper Shredding and Ted and the rest of Diablo Valley Insurance were very accommodating and they really know their insurance. They stay in touch and walk you through the entire process. Highly recommended!”

Greg Talvola, Diablo Paper Shredding

“The company I work for has used Diablo Valley Insurance Agency for quite some time now. Our super star agent is Melissa. I highly recommend them and her. The line of work we do requires us to constantly add certificate holders/additionally insured. All have to do is shoot an email over, and Melissa takes care of the rest. It’s like magic! It’s usually done within hours. In fact today, I sent a request at 11:16am, and at 12:18pm, Melissa had emailed/updated me and my client. It is so nice not having to worry. I know my requests are handled quickly and thoroughly. Last year we had to make a change to our insurance in order to comply with a customer’s requirements, and making that change was easy too. Also, they’ll get you great rates.”

Matt, Premiere Locksmith

“Everyone is so friendly at this office. I have the privilege to have Susie Geissler as my agent. She is always quick to respond to my calls or emails. She is very knowledgeable and proficient. I recommend Diablo Valley Insurance to all my friends.”

Missy from Concord

“Our experience with Diablo Valley Insurance Agency has been fantastic! We have been doing business with them for the past seventeen years. They hold all of our homeowners, auto and boat policies. The staff at DVIA is incredibly helpful and courteous. Whenever we call with any type of question or concern they are able to answer it immediately. They have given us the best rates possible and will do anything to insure that we are happy and satisfied customers.”

Chris and Christina Harney

“I am very happy with the service, attention to detail, and friendly interactions that I’ve always had with the staff at Diablo Valley Insurance. Marci is especially helpful and always willing to answer questions, provide documents, quote changes or new coverage, or to make policy updates, as quickly as possible; and she is an absolute joy to work with. The rest of the staff is also helpful and proactive whenever I call, and I’ve always received prompt attention, even when our personal agent is not immediately available. I recommend Diablo Valley with the utmost confidence in their ability and willingness to go the extra mile to provide awesome service.”

Brook P.

“This insurance company is a real find, both with regards to quotes and prices and the complete sense of teamwork with their agents. I recently shifted my insurance portfolio to Diablo Valley Insurance Agency… I have only the highest praise for my dealings with this insurance company and the individuals I’ve had contact with, not to mentions their quotes are the best. This is truly a client friendly agency; my only regret is I didn’t discover them sooner.”

Sigmund M.