Customer Testimonials

“Diablo Valley Insurance is a high service level experience. As a new customer who has done business with most of the major carriers, I can say that DVIA is second to none with customer service. This starts at the top – Jon Oldfather, CEO/Owner takes great pride in customer service and demonstrates this with his personal involvement and follow up. Stephen Oldfather is our representative, and we were extremely pleased with our recent home purchase and Stephen’s level of engagement to ensure we could get into this dream home. We can sleep well at night, knowing the Oldfathers are on the wall. These guys are a ‘must have’ on our personal team – you can’t go wrong here.”

Glo G.

“I am very happy with the service, attention to detail, and friendly interactions that I’ve always had with the staff at Diablo Valley Insurance. Marci is especially helpful and always willing to answer questions, provide documents, quote changes or new coverage, or to make policy updates, as quickly as possible; and she is an absolute joy to work with.
The rest of the staff is also helpful and proactive whenever I call, and I’ve always received prompt attention, even when our personal agent is not immediately available. I recommend Diablo Valley with the utmost confidence in their ability and willingness to go the extra mile to provide awesome service.”

Brook P.

“I have worked with Diablo Valley Insurance since 1992. Through all these years, they have been an excellent advisor in helping me with my business insurance needs as well as my personal insurance needs. If there is a claim or question that needs to be taken care of, Jon and Rebecca are right on top of it. They are an asset to my family run company and it’s great to have their help.”

Dan McDonnell, McDonnell Moraga Nursery

“Our experience with Diablo Valley Insurance Agency has been fantastic! We have been doing business with them for the past seventeen years. They hold all of our homeowners, auto and boat policies. The staff at DVIA is incredibly helpful and courteous. Whenever we call with any type of question or concern they are able to answer it immediately. They have given us the best rates possible and will do anything to insure that we are happy and satisfied customers.”

Chris and Christina Harney

“I have been with Farmers for many years, but due to some changes in my life, I had to look for new auto insurance carrier. Josh Young was so prompt and was able to get me a quote and save me almost $1,000 a year on my insurance in a matter of 30 minutes! The service was outstanding and I would highly recommend his services.”

Helen E.

“I have been meaning to take time to share how delightful it is to work together. Your consistent level of detail-oriented and prompt support clearly surpasses any potential “competition.” It is particularly helpful at an organizational level that you both anticipate and plan well in advance of insurance expiry dates. Thank you for taking sufficient time for a detailed read of our many requests for certificates of insurance. Eliminating the “do-overs” has surely helped maintain sanity with all these certificates. I took a look at it appears that in the calendar year 2014: we requested approximately 108 certificates. Thank you so much for helping us to keep it all straight! I look forward to another year working together.”

Norma W., Questa Engineering

“First class organization! I am a start up in Walnut Creek with Diablo Paper Shredding and Ted and the rest of Diablo Valley Insurance were very accommodating and they really know their insurance. They stay in touch and walk you through the entire process. Highly recommended!”

Greg Talvola, Diablo Paper Shredding

“This insurance company is a real find, both with regards to quotes and prices and the complete sense of teamwork with their agents. I recently shifted my insurance portfolio to Diablo Valley Insurance Agency… I have only the highest praise for my dealings with this insurance company and the individuals I’ve had contact with, not to mentions their quotes are the best. This is truly a client friendly agency; my only regret is I didn’t discover them sooner.”

Sigmund M.

“The company I work for has used Diablo Valley Insurance Agency for quite some time now. Our super star agent is Melissa. I highly recommend them and her. The line of work we do requires us to constantly add certificate holders/additionally insured. All have to do is shoot an email over, and Melissa takes care of the rest. It’s like magic! It’s usually done within hours. In fact today, I sent a request at 11:16am, and at 12:18pm, Melissa had emailed/updated me and my client. It is so nice not having to worry. I know my requests are handled quickly and thoroughly. Last year we had to make a change to our insurance in order to comply with a customer’s requirements, and making that change was easy too. Also, they’ll get you great rates.”

Matt B., Premiere Locksmith